haji Frequently Asked Questions

haji requires a valid government-issued photo ID to verify your identity. Accepted documents include your Bangladesh National ID (NID) card, passport, or driving licence. You may also be asked to submit a recent utility bill or bank statement as proof of address. Documents should be clear, unedited photographs or scans. The KYC team typically completes verification within 24 hours of submission.

Use the "Forgot Password" link on the haji Login page to reset your password. Enter your registered email address or mobile number and haji will send a secure reset link or OTP within a few minutes. Follow the link to set a new password. If you no longer have access to your registered email or phone number, contact [email protected] for manual account recovery assistance.

No — haji strictly allows only one account per player. Duplicate accounts are detected automatically during KYC and payment verification. If multiple accounts are found linked to the same individual, haji reserves the right to close the duplicate accounts and withhold any bonuses claimed across them. If you have accidentally created a second account, contact support immediately to merge or close the duplicate.

To permanently close your haji account, go to Account Settings and select the self-exclusion or account closure option, or email [email protected] with the subject line "Account Closure Request". Any remaining balance will be processed for withdrawal to your verified payment method before the account is deactivated. Note that permanently closed accounts cannot be reopened.

haji supports the most popular payment options used across Bangladesh. For mobile banking, bKash, Nagad, Rocket, and Upay are all accepted for both deposits and withdrawals. For bank transfers, haji works with Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), Sonali Bank, and City Bank. International card payments via Visa and Mastercard are also available for eligible accounts.

bKash deposits on haji are credited to your account within minutes in most cases. The process is automated: once you complete the payment on the bKash app or USSD menu, haji receives the confirmation and credits your balance immediately. In rare cases during peak hours or network disruptions, it may take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact haji support with your bKash transaction ID.

The minimum deposit on haji is ৳200 for mobile banking methods including bKash, Nagad, and Rocket. For bank transfers, the minimum is ৳500. There is no maximum deposit limit set by haji itself, though your individual mobile banking wallet or bank account may have its own daily transfer caps — for example, bKash personal accounts have a standard daily transaction limit of ৳30,000.

The minimum withdrawal amount on haji is ৳500 for all payment methods. Withdrawals to bKash and Nagad are typically processed within 1–3 hours of approval. Bank transfers may take 1–3 business days depending on the receiving bank. haji does not charge withdrawal fees on standard requests, though your bank or mobile wallet provider may apply their own transaction charges.

Withdrawal delays on haji are most commonly caused by a pending KYC verification, an active bonus wagering requirement that has not yet been completed, or a routine security review on larger amounts. Make sure your account is fully verified and that any active bonus conditions are met before requesting a withdrawal. If your withdrawal has been pending for more than 24 hours after meeting all conditions, contact [email protected] with your withdrawal reference number.

haji itself does not charge any processing fees on standard deposits or withdrawals. However, third-party providers such as bKash, Nagad, Rocket, and Bangladeshi banks may apply their own transaction fees according to their standard rate schedules. These fees are deducted by the payment provider, not by haji. We recommend checking your mobile banking app's current fee structure before initiating large transfers.

Yes — haji covers Bangladesh Premier League (BPL), T20 World Cup, IPL, ICC tournaments, and international Bangladesh Tigers matches extensively. You can place pre-match and in-play bets on markets including match winner, top run scorer, total sixes, over/under runs, and more. Markets open as soon as fixtures are confirmed, and in-play odds update in real time throughout each match.

haji's slots library features titles from leading game studios including Pragmatic Play, Microgaming, NetEnt, and Spribe. The catalogue includes classic 3-reel slots, modern video slots with multiple paylines, progressive jackpot games, and popular titles such as Gates of Olympus, Sweet Bonanza, and Book of Dead. New releases are added regularly. All games display their return-to-player (RTP) percentage so you can make informed choices before playing.

haji uses certified Random Number Generator (RNG) technology across all casino games, supplied by internationally recognised game studios that undergo regular independent audits. Live casino games are streamed in real time from professional studios operated by providers such as Evolution Gaming and Ezugi, meaning outcomes are determined by physical cards, roulette wheels, and dice — not software. RTP percentages are published for all slots so players can verify expected return rates.

Yes — haji's platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required: simply open your phone's browser, navigate to the haji website, and log in. All games, betting markets, deposit and withdrawal functions, and account settings are available on mobile. The interface adapts automatically to your screen size for a smooth experience on any device.

haji's live casino section is powered by Evolution Gaming and Ezugi, offering a wide selection of real-time dealer games. Popular titles include Live Baccarat, Live Roulette (European and Lightning variants), Live Blackjack, Live Andar Bahar, Teen Patti, and game-show style titles such as Crazy Time and Dream Catcher. Tables are available around the clock with varying minimum and maximum stake levels to suit all bankroll sizes.

haji offers new players a welcome bonus on their first deposit, credited automatically when the qualifying deposit meets the minimum amount. The specific bonus percentage and maximum value are displayed on the promotions page at the time of registration, as offers are updated periodically. All welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn.

A wagering requirement (also called a rollover) is the number of times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Different games contribute different percentages toward the wagering requirement — slots typically count 100%, while live casino games may count less. Full details are in the haji bonus terms.

Yes — haji runs free spins promotions regularly, typically tied to new slot launches or seasonal campaigns such as Eid, Pohela Boishakh, or major cricket tournaments. Free spins are credited to your account automatically and are valid on specified slot titles for a set period, usually 7 days. Winnings from free spins are added as bonus credit subject to standard wagering requirements before they can be withdrawn.

haji rewards regular players through a tiered loyalty programme. As you wager across casino games and sports betting, you accumulate loyalty points that advance you through programme tiers. Higher tiers unlock benefits including enhanced deposit bonuses, faster withdrawal processing, dedicated account management, and exclusive seasonal promotions. Full details of the current loyalty structure are available in your account dashboard under the "Rewards" section.

Bonuses on haji can be cancelled for several reasons: requesting a withdrawal before meeting wagering requirements (which forfeits the bonus automatically), violating bonus terms such as using excluded games, or a breach of the general Terms & Conditions such as operating multiple accounts. If you believe your bonus was cancelled in error, contact [email protected] within 48 hours with your account details for a review.

haji is a safe and reliable platform that uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. Payment transactions are processed through verified, PCI-DSS compliant payment providers. haji also uses two-factor authentication (2FA) to add an extra layer of security to your login process.

Players must be 18 years or older to register and play on haji. This is a strict requirement with no exceptions. Age is verified during the KYC process through government-issued ID documents. Any account found to belong to a player under 18 will be closed immediately and all funds returned. haji is an 18+ only platform, and we take our responsibility to prevent underage gambling seriously.

Deposit limits can be set directly in your haji account under Settings → Responsible Gaming → Deposit Limits. You can choose a daily, weekly, or monthly cap in BDT. Reducing a limit takes effect immediately. Increasing an existing limit requires a 24-hour cooling-off period before it becomes active, giving you time to reconsider. You can also ask our support team to set limits on your behalf by emailing [email protected].

Self-exclusion on haji allows you to suspend your account for a minimum of 6 months up to a permanent closure. Once activated via Account Settings or by emailing support, your account is deactivated immediately, all marketing emails and promotions are stopped, and you cannot log in or create a new account during the exclusion period. Any remaining balance is processed for withdrawal. We recommend self-exclusion to any player who feels their gambling is becoming difficult to control.

If you feel gambling is negatively affecting your life, finances, or relationships, please reach out immediately. Contact haji's responsible gaming support team at [email protected] with the subject line "Responsible Gaming" — a specialist will respond as a priority. You can also use our self-exclusion and time-out tools instantly via Account Settings. Early intervention makes a genuine difference. You are never alone in navigating these concerns.