haji believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our Responsible Gaming programme is built around giving every Bangladeshi player the tools, knowledge, and support they need to stay in control.
At haji, responsible gaming is not an afterthought — it is a core part of how we operate. We want every player across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the rest of Bangladesh to enjoy haji's platform in a way that is safe, sustainable, and genuinely fun. The moment gambling stops feeling like entertainment and starts feeling like pressure, it is time to use the tools we have built specifically for you.
Gambling is a form of leisure, and like any leisure activity, it carries risk when approached without boundaries. haji encourages all players to set personal limits before they start playing, to view any losses as the cost of entertainment rather than money to be recovered, and to never chase losses by increasing bet sizes or session lengths. These are the habits that separate healthy, recreational gaming from problem gambling.
The haji responsible gaming framework covers five core areas: age verification, deposit limits, session time-out, self-exclusion, and support and signposting. Each of these tools is available directly through your haji account settings, and our 24/7 support team can activate any restriction on your behalf if you prefer to request it by contacting us at [email protected].
We also recognise that problem gambling can affect not just the individual player but their family and loved ones as well. If you are concerned about someone close to you, haji's support team can discuss the options available, including third-party exclusion requests and account review procedures. You are never alone in navigating these concerns.
haji provides six practical tools to help you manage your gambling activity. All tools are available in your account settings or via our support team.
Set a daily, weekly, or monthly cap on how much you can deposit into your haji account. Once your limit is reached, no further deposits are accepted until the period resets. Reducing an existing limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period.
Define the maximum amount you are comfortable losing within a set period. If your net losses across haji games reach your chosen threshold, your session is automatically paused for the remainder of the period. This prevents chasing losses in the heat of the moment.
Set a maximum session length so that haji automatically reminds you — or logs you out — once you have been playing for a specified duration. Time can pass very quickly during an engaging session; this tool keeps you grounded and ensures you take regular breaks.
Take a short break from haji for 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, your account is temporarily suspended — you cannot log in, place bets, or make deposits. Existing withdrawals are not affected. This is ideal if you feel you need a brief pause without committing to full self-exclusion.
If you believe your gambling has become a problem, self-exclusion allows you to close your haji account for a minimum period of 6 months, or permanently. During self-exclusion, your account is deactivated, all marketing communications are stopped, and you cannot create a new account. This is our strongest protection tool.
If you are struggling with gambling-related concerns, our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Contact us at [email protected] with the subject line "Responsible Gaming" and a specialist will respond as a priority.
Problem gambling can develop gradually, and many players do not recognise the signs until the behaviour has become difficult to change. Being honest with yourself about the following warning signs is an important first step.
The vast majority of haji players enjoy our platform as a leisure activity without any issues. Here are the habits that keep gambling enjoyable and manageable over the long term.
Decide exactly how much you are comfortable spending before you open a game. Treat it as the cost of entertainment — not as an investment you expect to recover.
Step away from the screen regularly. Time flies during a gaming session. Use haji's session time-limit feature to get an automatic reminder when it is time to stop.
If you reach your loss limit, stop. Increasing your bets to win back what you have lost is one of the most common and damaging patterns in problem gambling.
Treat haji as entertainment alongside other hobbies — like watching cricket or going to the cinema. Never view gambling as a reliable source of income or a financial strategy.
Requesting self-exclusion on haji takes less than five minutes and takes effect immediately. Follow these steps or contact our support team to have it activated on your behalf.
Visit haji and log in using your registered username and password. If you are having difficulty logging in, contact our support team at [email protected] and request self-exclusion by email — no login required.
Click on your account icon in the top-right corner and select "Account Settings" from the dropdown menu to access your personal account management options.
Within Account Settings, select the "Responsible Gaming" tab. You will find all available tools here, including deposit limits, time-out options, and the self-exclusion controls.
Choose self-exclusion and select your preferred duration: 6 months, 1 year, 3 years, or permanent. We recommend erring on the side of a longer period — you can always request an early review after the minimum cooling-off period.
Confirm your selection. Your account is deactivated immediately. You will receive a confirmation email to your registered address. All promotional communications from haji are also stopped at this point.
haji operates a zero-tolerance policy on underage gambling. Here is how we protect minors and what you can do as a parent or guardian.
Every new haji account undergoes age verification during registration. Players are required to confirm they are aged 18 or above and to provide valid identity documentation — such as a National ID card or passport — before any deposits or gameplay are permitted. haji's KYC team manually reviews submitted documents and may request additional verification at any stage of the account lifecycle.
If your device is shared with younger family members, haji strongly recommends using password protection on your device, never saving your haji Login credentials in a shared browser, and logging out completely after every session. This simple step significantly reduces the risk of underage access to your account.
If you suspect a minor has accessed your haji account, contact our support team at [email protected] immediately. We will review the account activity, freeze access, and guide you through the appropriate next steps. Any deposits identified as having been made by a minor will be refunded in full.
haji's responsible gaming support team is available around the clock. If you feel that gambling is negatively affecting your life, your finances, or your relationships, please reach out. You do not need to be in crisis to ask for help — early conversations are the most effective.
Email: [email protected] — Subject: "Responsible Gaming"
Live Chat: Available 24 hours a day, 7 days a week directly on the haji platform. Response time is typically under 5 minutes.
Six principles that define haji's approach to responsible gaming across Bangladesh
Every haji player must verify they are 18 or older before playing. KYC document review is mandatory — no exceptions, no workarounds.
haji displays return-to-player (RTP) information for all slots and games so players can make informed decisions about how they play and what to expect.
haji does not send promotional offers to players who have activated responsible gaming limits, are in a time-out period, or have self-excluded. Period.
haji's systems monitor gameplay patterns for indicators of problem gambling. Where concerning patterns are identified, our team proactively reaches out with support options.
256-bit SSL encryption, two-factor authentication options, and session time-out features collectively protect both your account security and your playing habits.
Every deposit, withdrawal, bet, and win is logged and accessible in your haji account history. Full transparency over your spending helps you stay aware of your activity at all times.
When you play within your means, gambling is genuinely fun. Explore haji's games knowing that our responsible gaming tools are always one tap away whenever you need them.